MYCOMINDER Early Access Ticket

*** DISCLAIMER *** This is not a Mycominder, this is a free ticket allowing you to redeem a coupon for a discounted device upon launch.

Returns and Refunds Policy

Last updated: 15 June 2026

This Policy applies to purchases made from mycominder.co.uk. It sets out your rights when returning products and our process for handling refunds. Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not affected by this Policy.

1. 14-Day Right to Cancel (Change of Mind)

Under the Consumer Contracts Regulations 2013, if you are a consumer purchasing online, you have the right to cancel your order within 14 calendar days of receiving your goods, without giving any reason.

To exercise your right to cancel:

• Email us at team@mycominder.com with your order number and a clear statement that you wish to cancel

• You may also use a standard cancellation form (not required — an email is sufficient)

• The 14-day cancellation period starts the day after you receive your goods

Returning the goods:

• You must return the goods to us within 14 days of notifying us of your cancellation

• You are responsible for the cost of return postage unless the goods are faulty

• Goods must be returned in their original condition and packaging where possible

We will issue a full refund of the purchase price within 14 days of receiving the returned goods, or within 14 days of you providing evidence of return (whichever is earlier). Refunds will be made to your original payment method.

2. Faulty or Damaged Goods

If your Mycominder device or grow bags arrive damaged or develop a fault, your rights depend on when the fault arises:

Within 30 days of delivery:

You are entitled to a full refund, repair, or replacement at your choice. Contact us at team@mycominder.com with photos of the fault and your order number. We will arrange collection at no cost to you.

Between 30 days and 6 months:

We will attempt to repair or replace the item. If repair or replacement fails, is disproportionately costly, or cannot be completed within a reasonable time, you are entitled to a full or partial refund.

After 6 months:

You may still be entitled to a repair or replacement but the burden of proof shifts. We may ask you to demonstrate that the fault existed at the time of delivery.

3. Grow Bags and Consumables

For hygiene and biosafety reasons, grow bags and inoculated substrate that have been opened or used cannot be returned unless they are faulty or damaged on arrival. Unopened grow bags may be returned under the 14-day cancellation right.

4. Exclusions

The following cannot be returned or refunded:

• Products that have been deliberately damaged or misused

• Products returned outside the relevant time periods without a fault being present

• Opened or used consumables (grow bags and substrate) that are not faulty

5. How to Start a Return

Email team@mycominder.com with: (1) your name and order number, (2) the reason for the return, and (3) photos if the item is faulty or damaged. We will respond within 2 business days with return instructions.

6. Refund Timescales

Once we have received and inspected the returned item, we will process your refund within 5 business days. The refund will appear on your original payment method within 5-10 business days depending on your bank or card provider.